All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are all available for delivery to addresses in UK. We also accept orders from international customers who are shipping to addresses in Europe, these are subject to export and import rules that have recently been changing, we will contact you with further information if there are unforeseen barriers. Please contact us at info@supaveda.com for shipments outside of EU, quotes for this are not readily available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed, 85% of orders are dispatched within 24 hours. Delivery times are estimates and commence from the date of shipping, rather than the date of order, with a 2-3 day lead time in reaching you. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill european orders within 5 business days of the date of your order. Business day meaning Monday to Friday, except holidays.
Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Typically, anything under 1kg in weight is charged at £2.99 delivery.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Free delivery is offered on purchased over £40 in the UK
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at info@supaveda.com.
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at info@supaveda.com.
