Returns and Cancellation Rights
If you change your mind on your purchase, you have a full 365 days to return it for a refund subject to some exclusions set out below. All goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
There are some exclusions to our 365 day returns policy, which are detailed below (unless faulty or not as described):
- Nutritional products or those with a best before date must be returned within 28 days
- Gift vouchers
- Products received over 365 days ago
- Products that have been opened or unsealed
- Products returned in an unsatisfactory condition
Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
All returned items must be securely packaged in a sealed box, to ensure the contents are protected. We reserve the right to refuse the return of any items which have been damaged in return transit due to insufficient packaging.
Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this Returns and Refund policy. Please note if you return items which are outside our Returns and Refund policy we will be unable to process a full refund. We will contact you in such circumstances.
We cannot offer exchanges for unwanted items; please place a new order for any alternative items you require. All refunds will be issued to the original payment method on the order within 3-5 working days of receipt at our warehouse or once the item has been checked by one of our specialists.
This does not affect your statutory rights.
How to Make an Exchange:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to arrange for this to be made. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
How to Make a Returns:
To initiate a return please email us at firstname.lastname@example.org. Your email should include:
- Your contact details, name and
- number of product(s) that you'd like to return
- reason for return
Once a return request is processed and accepted, we will email you with details of where you can post it. You will be responsible for paying for your own shipping costs for returning your item. We will contact you once it has been received confirming the status of the refund or return.